AliExpress Customer Service

All AliExpress Support Data in one mobile app

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With Dial Customer Service App, you will have all the information below on your mobile device at any time. You will be able to dial the customer service of AliExpress directly from the app and get instructions on how to contact a live customer service representative while on the phone. You can also favorite the companies you use frequently to access them right away.

Android App AliExpress
Android App URL https://play.google.com/store/apps/details?id=com.alibaba.aliexpresshd&hl=en&gl=US
Area served Worldwide
Company Name AliExpress
Customer Service Description AliExpress Customer Support Phones
Customer Service Phone Number 1-408-785-5580
Customer Service Working Hours available 24 hours a day seven days a week
Facebook URL https://www.facebook.com/AliExpress/
Facebook handle AliExpress
Foundation Year 2010
Foundation city Hangzhou
Foundation country China
Glassdoor Career URL https://www.glassdoor.co.uk/Overview/Working-at-AliExpress-EI_IE2280870.11,21.htm
IOS App AliExpress Shopping App
IOS App URL https://apps.apple.com/us/app/aliexpress-shopping-app/id436672029
Instagram URL https://www.instagram.com/aliexpress/
Jobs Openings URL https://www.alibabagroup.com/en/global/careers
Joined to twitter June 2016
Linkedin URL https://www.linkedin.com/company/aliexpress/
Number of employees 500
Parent organization Alibaba Group
Phone Menu
  • Press 1: If you have a customer service issues about alibaba.com
  • Press 2: If you have a customer service issues about aliexpress.com
  • Press 0: To reach live operator
  • Press star: To be transferred to voice mail system
  • Press 8: To repeat this message
Sub-menu if you press 2:
  • Press 1: If you want to know more about you order status
  • Press 2: If you order is cancelled due to security reasons
  • Press 3: If you have any other issues
Twitter URL https://twitter.com/AliExpress_EN
Twitter handle AliExpress_EN
Type Public Company
Vision & mission "to build the future infrastructure of commerce"
Youtube URL https://www.youtube.com/c/AliExpressGlobal/
Post ID 1351
Address Hangzhou, China
CEO Jack Ma Yun
Competitors Amazon, Overstock, Bonanza, LightInTheBox
Founders Jack Ma Yun
Headquarters Hangzhou, China
Industry Retail
Logo Yes
Website https://aliexpress.com